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The Five Key Requirements of Fulfilment as a Service

An e-commerce fulfilment service is not just about storing, picking, packing and posting. A fulfilment service is also a trusted partner, one to whom you can outsource the parts of your business that can be done efficiently and cost-effectively by others, allowing you to focus on what you do best – growing your business.

Low cost

One of the key things you will be looking for in your fulfilment provider is a low-cost solution, combined with a smooth and efficient delivery service that will keep your customers coming back for more.

Whether your requirements are low, high or variable, the fees you pay should be based on the services you actually use. This keeps fulfilment costs down as well as making costs predictable, allowing you to budget effectively.

Of course, fulfilment services save you money in time, admin, staff costs and warehouse leasing, too.

Keeping costs down means you can pass on cost savings to your customers, which is essential to get them buying. A recent survey by Jupiter Media Matrix Inc. reported that 63% of customers state excessive shipping costs as a reason they had cancelled a purchase.

At Huboo, our costs are simply the lowest, and often by quite a margin. We make it possible for every company to use fulfilment as a service.

Responsive and agile

One of the great advantages of using a fulfilment service is that it offers a responsive solution to your business needs.

Your provider must be able to respond quickly to day-to-day customer orders and ship them efficiently in line with your delivery policy. Any delays in this basic requirement will negatively impact your reputation.

You also need a service which enables clear inventory management so you can manage stocking levels effectively, and not waste money by keeping too much of your stock in storage. A responsive service also means you can plan a new marketing campaign or strategy without worrying about your ability to handle the resulting demand.

In addition, customer expectations are constantly changing. For example, the current trend is towards shorter delivery times. Data from ComScore recently found that some 38% of online shoppers will abandon their order if the delivery will take longer than a week.

These kinds of trends can affect your business so it is essential for you to have a responsive fulfilment provider in order to stay competitive. When things change, you need your service to change, too.

Scalable

By providing fulfilment as a service, the company you choose will allow you to make the most of opportunities for growth.

Scalable fulfilment services can expand your capacity as and when required to help you stay ahead of the game. If demand for your products suddenly skyrockets, perhaps as a result of an effective marketing plan or unexpected opportunity, you will want a provider who communicates quickly and has experience of handling such growth.

Of course, you also want your provider to be responsive when demand periodically slows as this will make your operations more efficient and cost-effective.

You want your business to grow and you need a partner that can enable you to do that. So, choose a fulfilment provider who understands and cares about your goals so they can work with you for long term success.

Customisable

Every business is different and the best fulfilment providers will tailor their service to your individual business needs.

The partner you choose will need to have client success managers, whose role it is to work with partner businesses and ensure business needs continue to be met amidst the changing requirements of your business. In addition, you will want an account manager who is quick to respond to any of your questions and queries and can provide solutions tailored to the needs of your business.

Working with an experienced fulfilment provider will give you access to services and technologies you might not otherwise be able to use. You can use these programs and technologies to benefit your business with no need for expensive outlay on complicated IT and other systems.

100% reliable

The key aspect of fulfilment as a service is that you can rely on your provider to accurately pick, pack and deliver every item to your customer on time and in perfect condition.

At Huboo, we achieve over 99.9% accuracy in order picking and have outstanding feedback from existing clients. This gives you the peace of mind that your business is providing a good service to your customers. With no need to worry about these aspects of your business, you will be free to focus on the areas that you do best.

The perfect fulfilment provider will take the hassle out of inventory management, fulfilment, returns and many other aspects of your business allowing you to focus your attention on expansion and growth.

Contact us today to see our range of low-cost options that can help you move your business to the next level.

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