It’s been a snowy week for most of the UK, although here in Bristol we’ve missed the majority of the snowfall. We’ve managed to keep nice and toasty however, and are delighted to announce the opening of our fourth warehouse in Avonmouth! This will enable us to continue to provide a seamless service for our clients whilst bringing 100s of new jobs to the local area, where we are lucky to have a rich pool of exceptional talent.
Parcel Lab have shared info from their annual shipping study which turned in some surprising results. Only 21% of the retailers asked offered home delivery with a purchase, instead asking customers to collect their item from their local postal branch or parcel shop. The study analysed Germany’s top 100 retail brands including, Nike, IKEA, Lidl and H&M examining their order, shipping, delivery and returns process. Out of the retailers studied, a further 50% didn’t take sustainability methods, 63% failed to communicate with customers during the returns process and 61% still don’t use a track and trace page.
UK shoppers could be sitting on £2.4 billion worth of unreturned items. InPost revealed 57% of shoppers find returning online bought items to be time-consuming and undesirable due to lockdown restrictions and anxieties. Those who still have unreturned goods have an average of three items waiting to be returned, with a total approximate value of £165 per person. Time to start searching through those cupboards!
Following Retail Week’s Accelerating Ecommerce Week, where Huboo’s Martin Bysh gave his thoughts on why he thinks retailers should take a more strategic approach to avoid a race to the bottom. You can also watch what Martin and other panel members including Flare Audio’s founder Davies Roberts had to say about final mile profitability here:
Retail Week also released their inaugural Ecommerce 2021 report which surveyed 1000 UK shopper to discover which retailers are winning in UX. 49% of consumers placed Amazon on top, whilst others noted that ASOS update their website frequently and eBay is easy to use.
That’s all from us this week! If you’ve still got some…enjoy the snow!
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