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How to Get the Best Out of Your Fulfilment Centre

Posted on December 18, 2019
by Emma Burgess

Finding the right fulfilment centre can make a dramatic difference to your business and your life. Finally, your business can run day-to-day without depending on you.

No longer will you spend your days worrying about picking, packaging and sending out orders, because that will all be handled for you.

Instead of working in your business, you can work on your business. And even take the occasional holiday knowing that your customers are being looked after.

“If your business depends on you, you don’t own a business — you have a job. And it’s the worst job in the world because you’re working for a lunatic!”

-Michael E. Gerber

Is there a minimum business size for fulfilment?

You may not think your business is large enough for you to be able to use a fulfilment service, but there will be a provider out there that’s right for you no matter the size of your business.

Specialist fulfilment providers can service all types of businesses – from those that only sell a few products a month to those selling thousands.

Even if you are currently running a small business from your home, selling just a few items per month, using a fulfilment service is not only possible, it can transform your business and create the opportunity for you to grow.

A fulfilment provider will free up your time, allowing you to focus on other areas of your business. In addition, with an unlimited amount of space, your growth will not be limited by your ability to store items.

You will also have added peace of mind from knowing that your items are being stored in state of the art warehouses, so the risk of loss or damage is greatly reduced.

To get the best out of your potential fulfilment partner, check that they can tailor their service to your business no matter what stage of growth you are currently at. In addition, ensure they have the capability to grow with you.

At Huboo, we have the ability to cater to any size business, from SME’s to Large Enterprises. Our team are dedicated to you, meaning you have as little, or as much control over your stock as you want, and enables us to tailor to you and your business.

How much does fulfilment cost?

If you run a small business or a side business, you may think that having your orders fulfilled by a third party provider would be prohibitively expensive. But this not the case.

Surprisingly, prices for fulfilment can be around the same as sending an item via Royal Mail.

In addition, subscription costs can be low, as little as £8 per month in some cases. With some providers also offering free storage for up to two months, you can actually save on storage costs, too.

To get the best out of your fulfilment centre check that they provide a cost-effective solution for your business no matter how large or small.

For more information on this, talk to our team at Huboo who will be able to help and advise on what fulfilment solution would suit you: 01722 444 025

Is fulfilment easy to set up?

Using a fulfilment provider will save you time on picking, packing and posting. However, if the service requires complicated labelling systems this can still take up your valuable time.

So, to make the process as easy as possible for you, choose a provider that has a system that is easy to set up and use. Many can work with the existing bar codes on products, or even just having all the same items in one labelled box.

Huboo has the ability to intergrate with your software, providing real time stock management and giving you total peace of mind.  We offer a huge number of integrations including the obvious platforms such as Ebay and Amazon, but if we don’t currently integrate with your chosne multi-channel management software, we will build the integration free of charge.

What about customer service?

No matter how good your product is, your customer will only be pleased if they receive it on time and in perfect condition.

Using a fulfilment provider can ensure this happens 99.9% of the time.

With customers expecting faster delivery, you also want to check that your provider offers a fast turnaround on orders to give your customers the best experience possible. Many fulfilment providers offer same day dispatch on orders received before a certain time of day.

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”

– Kevin Stirtz

If for any reason a customer is not completely happy with either the product or service, then they will want the returns process to be simple and quick.

You should check how your potential fulfilment centre handles returns. Some offer a returns service where they will check the item to see if it is suitable for reselling. However, you should check the fees for this service to make sure it is the right route for you. Alternatively, you can often choose to have returns sent back to you.

To get the best out of your fulfilment centre check their accuracy rate, delivery times and how they handle returns to ensure your customers get the best experience possible.

Huboo provides you with a live dashboard so you and your Huboo team can manage your stock holding and orders, and see up-to-date information about shipments plus itemised information regarding charges. For more information on this visit our website: www.huboo.co.uk

Choose the best fulfilment service for you?

Ultimately, when choosing a fulfilment provider, you want a good relationship with communicative people who will guide and advise you in your business goals.

In addition, your provider will have system in place in the event that something goes wrong. Your partner should deal with any complaints in a timely manner and ensure they are not repeated. In addition, your provider should be happy to compensate you for any money lost if they make an error.

Always ask your fulfilment centre what systems are in place if something goes wrong. You should know who to contact and what you can expect them to do about it.

Using outsourced fulfilment can make a huge difference to your business allowing you to expand and grow at the best pace for you. However, to ensure this runs smoothly, you will want to find the best fulfilment provider for your business.

At Huboo, we can handle any size of business dealing with two orders a week to thousands. In addition, we are often cheaper than sending items by Royal Mail.

Our team can create the right plan for your business to ensure you get the best solution possible. In addition, with our 99.9% accuracy policy, you can relax knowing your customers will be happy.