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Weekly Review 26/02 

 As another work week draws to a close, the past few days have seen slightly warmer weather and glimpses of sunshine. With the prospect of a roadmap to freedom, the days are looking just that little bit better. 

 It’s been Power-Up Week here at Huboo with our friends at Linnworks taking the spotlight. The leading multichannel management solution for eCommerce businesses have outlined their top tips to ensure eCommerce success in 2021. Read the article in full here. 

 Lockdown shopping habits see 93% of UK online shoppers buying from Amazon. A recent study conducted by global eCommerce and marketplace specialist, Pattern, polled shoppers to assess consumer expectations for 2021. The survey conducted earlier this month showed that 93% of all online shoppers used Amazon in the past 12 months. 43% blamed the closure of non-essential shops for changes in their habits, 54% claimed to have shopped digitally more in 2020 than ever before, while 39% have bought more from Amazon than previously. Pattern’s 2021 UK Shopper Report can be downloaded here. 

 Retail Week has released data on the future of online shoppers. With eCommerce expected to provide 57% of all global sales growth by 2025, retailers are now in a race against time to transform their business models to ‘digital first’ in next four years. The new E-commerce 2021 report reveals 51% of consumers are spending, on average more than £100 online every month, with 11% spending between £251 and £400, indicating it is now the primary shopping channel for many. 

 Yodel has reduced its carbon emissions by 25%, as the delivery service holds to its long-term commitment to sustainable deliveries. The company has invested £27 million in a fresh fleet of vehicles, all of which are three years or younger to meet Clean Air Zone requirements. The company has also introduced delivery by bike in seven cities including London, which has reduced emissions by 2.3 tonnes in the city. 

 And lastly, we’re grateful to our friends at Tech Spark for including us in their Scale-Up Series. Martin Bysh spoke with the team about how he and Paul transitioned Huboo from start-up to scale-up. 

 That’s all from us at Huboo! We hope you have a great weekend whatever you’re doing. 

 If you’d like to see how we can help with your fulfilment needs, check out our How It Works guide. 

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Why future-proofing your IT is essential in avoiding the trip hazards retailers face online 

The online retail sector has grown exponentially over the past year, with one-third of all retail sales coming through online channels in November of last year. Covid has brought about an irreversible change in consumer’s shopping habits that continue to add fuel to the ever-growing fire that is the eCommerce industry. Martin shared his insights with Business Leader magazine on why future-proofing your IT is vital for retailers to avoid digital trip hazards. 

  In today’s world, getting started in online trading is a mere click away. 

 Ecommerce software is sophisticated enough that you can sell your products on some of the largest marketplaces on the web within hours. Instead, the challenge lies in being prepared and equipped to respond to surges in demand. For an eCommerce offering to be successful and sustainable, retailers need to pay close ongoing attention to their online ecosystem in its entirety. 

Choosing the right IT software 

 The biggest cause of inefficient trading is the retailer’s failure to choose the correct IT software to manage their sales channels, warehousing, and fulfilment and delivery partners. To ensure a scalable business that grows in line with rapidly increasing consumer demand, investing in the right technology is essential.  

 Channel management and integration 

 Exploring your options at the beginning of your business journey is a sure way to manage any digital obstacles that might crop up. Spending time on orders, sales, picking and packing can quickly become overwhelming and a waste of time. Advanced software tools that let the user integrate and manage channels, such as our dashboard that integrates with over 70 sales channels are optimal for achieving eCommerce success. Seek tools that allow you to control stock levels and provide rich data on listing performance and optimisation.  

 There is a huge opportunity for UK retailers to take advantage of this boom, investing in the right tech stack early in your journey will ensure you come out on top of this eCommerce rush.  

  Click here to read Martin’s words in full. 

 If you’d like to see how we can help with your fulfilment needs, check out our How it Works guide.  

 

 

 

 

 

 

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The future of eCommerce: 6 trends for 2021 with Linnworks

Over the past 12 months, the Covid effect has seen high street stores closing their doors for good, accelerating the ecommerce boom. With this new normal likely here to stay, the demographic of the online shopper has shifted with new and growing audiences, such as older groups, turning to online shopping. 

Linnworks, the leading multichannel management solution for ecommerce businesses, have identified six key trends that are set to be the biggest drivers of eCommerce change providing retailers with the biggest opportunities and challenges for growth in 2021. 

The growth of total commerce 

Consumers have an ‘always on’ mindset. Marketplaces, social media platforms and mobile commerce all play a role in omnichannel retail to capture and thrive on audiences with this mentality. 

Customer experience is key to growth 

A seamless customer experience is end-to-end, from purchase to, supply chain and logistics, to delivery. This includes possible purchasing objections as return policies, shipping times, access to customer service and having an uninteresting UX.  

Personalizing the entire shopping experience with data 

 Analytics tools and eCommerce software can help retailers find out who their customers really are—and how they shop online. 

The rise of direct-to-consumer (D2C) selling 

Direct-to-consumer business models are being welcomed by customers and brands alike. Successful D2C brands have been getting up to 50% of their sales from returning customers.  

Shopping as part of everyday media consumption 

Social media platforms have adapted their apps to include shopping channels. This presents a significant opportunity for brands and retailers to interact with consumers by integrating storefronts and products into these digital channels.  

Diversification of supply chains 

Diversifying your supply chain elevates the pressures felt by using a single provider for the entire process which in turn, grants your customers a seamless service. 

Download the full Linnworks Report

For more insight into ecommerce trends for 2021 Linnworks have put together this comprehensive and informative whitepaper so you can see the key trends you should be aware of to help accelerate your eCommerce business in 2021. Download the full report here to get totally commerce ready 

 

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Huboo in the News 23/02

One of the UK’s leading platform for high growth and scale-up businesses Business Leader magazine has given space to two stories that put Huboo in the spotlight this week. It’s no secret that high street only retailers are facing unprecedented challenges to remain trading, and Business Leader’s Retail Report focuses on the cultural significance of the high street in 2021. 

High Street challenges

Our CEO Martin Bysh commented, high street retailers are facing the same three big challenges they did last year – the inability to open their shops, scared consumers staying away and a growth in understanding about how eCommerce works and the benefits it offers. All these factors result in far less purchasing on the high street.” 

Of course, there is the hope that traditional trading methods will survive but is it recoverable, and even so, should it be?  

“The high street has always depended on a large cohort of consumers shopping in stores; the pandemic has changed this and has resulted in consumers who had never shopped online before doing so and realising the convenience and benefits online brings, so it’s unlikely that all ‘in store’ shoppers will return.”  

Read the full article here, to see what Martin and other industry experts had to say.  

Forward-thinking fulfilment

Martin also spoke with the publication on why fast-growth calls for forward-thinking fulfilment. He outlines the growth prospects for D2C businesses and how outsourcing your picking and packing needs, seeps into ensuring new brands’ success. Click here for his words in full.  

To see how outsourcing fulfilment can help you grow your business, click here 

 

 

 

 

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International Courier and Delivery Service Update COVID-19 22 /02

Huboo aims to keep you informed regularly regarding all international deliveries out of the UK during the COVID-19 pandemic. Despite most domestic services resuming normal time-frames, the majority of international couriers and services are still being affected. Couriers are receiving higher than usual demand – similar to that of the usual peak periods in Q4, however without preparation, a reduction in air travel, changes to transport procedures (eg. various border controls) and/or changes in delivery procedures in the destination country (e.g. quarantine) – they are all seeing delays across most international items and services.

We will continue to monitor the situation closely and want reassure you that we are continuously working with our courier partners to limit the impact on your business during this challenging time. As delays and disruption continue in almost every country in the world, we will do our very best to keep your goods moving as quick as possible.

We will keep this page updated as often as possible with weekly reminders via our newsletter.

Below is a list of links to each couriers’ COVID-19 International delivery service report:

 

DPD International Delivery Service Report

DPD International Delivery Service Update COVID-19

Here’s the link to DPD’s latest service updates.

 

Deutsche Post International Delivery Service Report

Deutsche Post International Delivery Service Update COVID-19

Here’s the link to Deutsche Post’s latest service updates.

 

Royal Mail International Delivery Service Report

Royal Mail International Delivery Service Update COVID-19

Here’s the link to Royal Mail’s latest service updates.

 

P2P International Delivery Service Report

P2P International Delivery Service Update COVID-19

Here’s the link to a recent excel doc from P2P with their latest service updates per country:

COVID – 19 Daily Update 22.02.2021 External

 

DHL International Delivery Service Report

DHL International Delivery Service Update COVID-19

Here’s the link to DHL Express’s latest service updates.

 

We appreciate your patience during this testing time and will continue to keep you updated with any further news we receive.

If you have any further concerns feel free to get in touch.

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Weekly Review 19/02 

It’s been another fruitful week in the world of logistics, fulfilment and eCommerce. Here at Huboo, our tech experts are constantly working hard to ensure our software is as efficient as possible, this week saw a dashboard update to aid with the customs process.  

2020 saw the highest year for eCommerce growth in Europe since 2013. Research data, captured and published by Compar Acciones, shows us that last year 38.64 billion were spent on eCommerce logistics investment. Leasing interest in Europe increased by 69% last year, covering agreements of over 1 million square meters. Among those who signed leases in 2020 were Amazon, DHL, SF Express and XPO Logistics. Taking note of this growing trend, top investment firms are positioning themselves to make the most of the opportunity.  

Etsy has been named as the top site for selling handmade goods by eCommerce Next. The global online marketplace plays host to artists, craftspeople and vintage sellers, looking to trade within a wider community. The site allows merchants to sell with a free account, users only need to pay a small listings fee, and with the ‘Esty community,’ vendors can answer questions and ask advice from fellow merchants. As well as Etsy, you can find the other channels we integrate with (for free) here. 

We’ve watched as the Covid-experience continues to fuel an eCommerce boom, and although it is a topic we’ve touched on previously, it is one that has become inescapable. Retail week have reported that online sales have soared to the highest ever level in January of this yearThe amount spent via digital channels made up 35.2% of overall retail spending in January, according to the Office for National Statistics (ONS). Retailers across all sectors reported a month-on-month uplift in the proportion of sales they made online during January. Retail Economics chief executive Richard Lim commented, “The pandemic has driven a step-change in online shopping and a new wave of digital shoppers have broken down the initial barriers of setting up online accounts, entering payment details and overcoming issues of trust.”  

 Lastly, in some personal news, we’ve won an award! Were honoured to have been chosen as the winner of the Global Business Excellence award for Outstanding Innovation.  

 If you’d like to see how we can help with your fulfilment needs, check out our How It Works guide 

 That’s all for this week, on behalf of everyone at Huboo have a great weekend!  

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Final Mile Profitability 

 Our CEO Martin Bysh was invited to attend and share industry insights at Retail Week’s 2021 ‘Accelerating Ecommerce Week’ virtual event. The event which took place entirely online is one of Retail Week’s most prestigious. Running for two days the series of webinars brought insights from top retailers and experts on how best to capture consumers in the much-saturated online market sphere.  

 Martin shared his 30 years of industry knowledge on why he thinks retailers should take a more strategic approach to avoid a race to the bottom.  

 Retailers with eCommerce delivery strategies have seen a huge surge in online sales, what can you tell us about the steps you’ve been taking to manage this? And any learnings you’ve discovered?  

 Speaking on the panel Martin responded, “when the first wave of the pandemic hit, Huboo suffered a 20% decrease in employee figures due to some members of staff leaving. Our unique hub model of micro warehousing run by a single hub manager naturally helps with social distancing and limiting contact with others.  Our position of staff is underwritten by continuous growth, Huboo has systems in place to deal with seasonality spikes that let us allow staff to move around through different jobs for when spikes exceed staff levels. 

 We currently have 770 clients and onboard an average of 150 clients each month which helps to smooth out any issues that seasonality may bring. Here at Huboo we largely deal with SME’s which does add to the complexity of our situation. Our business model deals with a largely uncontested market, however. Typically, fulfilment companies don’t want to work with SME’s unless they come with such factors as their basket count is high, there are very few SKUs, or the brand is already established. We’ve ensured that we have reached out to products, entrepreneurs and stores that have brilliant ideas and want to focus on their products and not the back-end logistics of having a brand. 

 

Is the Amazon effect giving retailers a false impression of what retailers want? 

In residential locations where Amazon warehouses are only round the corner, delivery options can include wait times of just two hours. But it’s not just Amazon that has created this fresh, innate desire to receive online purchases immediately. Marketplace sites such as ASOS offer free next-day delivery for an annual fee of only £9.99. 

 Martin continuedthere is a small category of items that people must have now, events in our lives cause this, maybe a specific occasion, an incident such as losing your phone charger, but it doesn’t happen too often currently.” 

 Similarly, consumer trends are seeing a decline in those willing to pay additional costs to receive an item the day after purchasing it. The Covid effect has led to a decline in those not wanting or needing a particular item instantly.  

 Our clients don’t want to pay for faster services, this is reflective in their consumer’s habits. Consumers would rather dictate when they want their item to arrive rather than how fast it can be delivered. 

 

This year we’ve seen a huge spike in sellers using your service, what part does partnership and collaboration play? 

 Huboo’s rapid expansion has not only seen investment, recruitment and expansion plans soar, but our partnership programme forms lasting and mutually beneficial work relations.   

 Huboo integrates with 20-30 channels. We work with our partners and shop systems to bring clients to them and vice versa. We also collab with entrepreneurs who think about fulfilment at an earlier stage to ensure they can make the entire end-to-end process profitable. We see an inverse relationship between the exclusivity of the product and how much friction consumers will tolerate from the delivery process. For those selling niche and selective items, you can look at what services you can use, for example, those that are less expensive but take longer. Concerns about fast delivery using come from commoditised products. 

 Martin advisedretailers that were seeking to evolve their business to changes in consumers habits.  

 The digitalisation of products is key. The Covid experience has accelerated the demise of the high street. Think of logistics and fulfilment as part of your product experience. Consider how you ship, is there some measure of exclusivity in your product, can it be commoditised? If possible, build free economical shipping and lastly, customise shipping per platform.For example, free shipping on eBay is dictated, when it comes to your shop you can afford to have delivery fees. Your customers have decided to come to your site, they like your product, you can feel confident they’ll pay the fees.  

There’s no one size fits all when you take your products to the fulfilment market, you need to have a complex multi-channel approach. 

 

Lastly, what should be the key consideration when outsourcing fulfilment?  

 Most importantly, look at price. Is it effective, are your offers inclusive, are all the payments laid out in the initial stages so there won’t be any surprises.” Huboo’s unique model in fulfilment combines lowest like-for-like costs with best-in-class service.

 “Secondly, ensure they’re a tech-first company. Huboo, for example, is a software company first, we’ve built integrations for free, we provide a modern approach to fulfilment. For those seeking to build an online business, you need service that understands the eCommerce industry. ” 

 Martin ended with his last tip, to seek a company that hiring ethically and upholds ethical values and retains its staff.  

 You can listen to the full panel discussion here. 

 To see how we can help with your fulfilment needs, check out our How It Works guide  

 

 

 

 

 

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We are honoured and delighted to have been chosen as the winner of the Global Business Excellence award for Outstanding Innovation. The Global Business Excellence awards celebrate and recognise companies that are committed to delivering exceptional service to customers through game-changing innovation, so we’re very proud to have been selected as the best of the best.

Our CEO and founder Martin Bysh said “We’re delighted that our relentless pursuit of creating the best in class software-as-a-service to meet and exceed the needs of our ecommerce customers has been acknowledged and rewarded with this award. It is a testament to the hard-work, talent, solidarity and dedication all our humans of Huboo have put in to becoming the fulfilment provider of choice for retailers. We’d like to thank The Global Business Excellence Awards for choosing us in what was a highly competitive field”.

We’re sure it will be the first of many!

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Huboo in the News 16/02 

Welcome back to Huboo in the News! We’re sharing our favourite mentions of Huboo in all news relating to ecommerce fulfilment and supply chain over the past week.

To start things off, after 12 months of rapid growth we’rexpanding again! Our fourth warehouse will be in Avonmouth and once open will provide hundreds of job opportunities for the local community. Tamebay noted Huboo’s expansion writing, “the eCommerce boom has welcomed healthy growth and expansion for many online businesses and Huboo has capitalised on that growing consumer demand by offering online retailers efficient and cost-effective fulfilment services via its pioneering ‘micro hub’ technology.  

Techspark 

Have ranked itstop 12 scaleup businesses in the South West and Huboo has made the list!Check out what Techspark had to say about Huboo and the other innovative companies on the list.  

 Business Leader

This week Martin took the time to speak with Business Leader magazine on why future-proofing your IT services is essential. 

 “In order for an e-Commerce offering to be successful and sustainable, retailers need to pay close ongoing attention to their entire online ecosystem, or sooner or later (most likely sooner) they’ll run into a whole range of under- or over-supply problems.” Read the article in full here to find out why multi-channel management software is vital to businesses of all sizes.  

Retail Week

And lastly, Martin attended a webinar on industry insights and final mile profitability at Retail Week’s 2021 ‘Accelerating Ecommerce Week’ virtual event.  You can register for free to watch the full webinar on-demand here.  

Check out how we can help with your ecommerce fulfilment here.

We’ll be back next week with our latest review of news relating to commerce fulfilment and supply chain over the past week, stay tuned!

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International Courier and Delivery Service Update COVID-19 15 /02

Huboo aims to keep you informed regularly regarding all international deliveries out of the UK during the COVID-19 pandemic. Despite most domestic services resuming normal time-frames, the majority of international couriers and services are still being affected. Couriers are receiving higher than usual demand – similar to that of the usual peak periods in Q4, however without preparation, a reduction in air travel, changes to transport procedures (eg. various border controls) and/or changes in delivery procedures in the destination country (e.g. quarantine) – they are all seeing delays across most international items and services.

We will continue to monitor the situation closely and want reassure you that we are continuously working with our courier partners to limit the impact on your business during this challenging time. As delays and disruption continue in almost every country in the world, we will do our very best to keep your goods moving as quick as possible.

We will keep this page updated as often as possible with weekly reminders via our newsletter.

Below is a list of links to each couriers’ COVID-19 International delivery service report:

 

DPD International Delivery Service Report

DPD International Delivery Service Update COVID-19

Here’s the link to DPD’s latest service updates.

 

Deutsche Post International Delivery Service Report

Deutsche Post International Delivery Service Update COVID-19

Here’s the link to Deutsche Post’s latest service updates.

 

Royal Mail International Delivery Service Report

Royal Mail International Delivery Service Update COVID-19

Here’s the link to Royal Mail’s latest service updates.

 

P2P International Delivery Service Report

P2P International Delivery Service Update COVID-19

Here’s the link to a recent excel doc from P2P with their latest service updates per country:

COVID – 19 Daily Update 1.02.2021 External

 

DHL International Delivery Service Report

DHL International Delivery Service Update COVID-19

Here’s the link to DHL Express’s latest service updates.

 

We appreciate your patience during this testing time and will continue to keep you updated with any further news we receive.

If you have any further concerns feel free to get in touch.

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