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Finding the right fulfilment centre can make a dramatic difference to your business and your life. Finally, your business can run day-to-day without depending on you.

No longer will you spend your days worrying about picking, packaging and sending out orders, because that will all be handled for you.

Instead of working in your business, you can work on your business. And even take the occasional holiday knowing that your customers are being looked after.

“If your business depends on you, you don’t own a business — you have a job. And it’s the worst job in the world because you’re working for a lunatic!”

-Michael E. Gerber

Is there a minimum business size for fulfilment?

You may not think your business is large enough for you to be able to use a fulfilment service, but there will be a provider out there that’s right for you no matter the size of your business.

Specialist fulfilment providers can service all types of businesses – from those that only sell a few products a month to those selling thousands.

Even if you are currently running a small business from your home, selling just a few items per month, using a fulfilment service is not only possible, it can transform your business and create the opportunity for you to grow.

A fulfilment provider will free up your time, allowing you to focus on other areas of your business. In addition, with an unlimited amount of space, your growth will not be limited by your ability to store items.

You will also have added peace of mind from knowing that your items are being stored in state of the art warehouses, so the risk of loss or damage is greatly reduced.

To get the best out of your potential fulfilment partner, check that they can tailor their service to your business no matter what stage of growth you are currently at. In addition, ensure they have the capability to grow with you.

At Huboo, we have the ability to cater to any size business, from SME’s to Large Enterprises. Our team are dedicated to you, meaning you have as little, or as much control over your stock as you want, and enables us to tailor to you and your business.

How much does fulfilment cost?

If you run a small business or a side business, you may think that having your orders fulfilled by a third party provider would be prohibitively expensive. But this not the case.

Surprisingly, prices for fulfilment can be around the same as sending an item via Royal Mail.

In addition, subscription costs can be low, as little as £8 per month in some cases. With some providers also offering free storage for up to two months, you can actually save on storage costs, too.

To get the best out of your fulfilment centre check that they provide a cost-effective solution for your business no matter how large or small.

For more information on this, talk to our team at Huboo who will be able to help and advise on what fulfilment solution would suit you: 01722 444 025

Is fulfilment easy to set up?

Using a fulfilment provider will save you time on picking, packing and posting. However, if the service requires complicated labelling systems this can still take up your valuable time.

So, to make the process as easy as possible for you, choose a provider that has a system that is easy to set up and use. Many can work with the existing bar codes on products, or even just having all the same items in one labelled box.

Huboo has the ability to intergrate with your software, providing real time stock management and giving you total peace of mind.  We offer a huge number of integrations including the obvious platforms such as Ebay and Amazon, but if we don’t currently integrate with your chosne multi-channel management software, we will build the integration free of charge.

What about customer service?

No matter how good your product is, your customer will only be pleased if they receive it on time and in perfect condition.

Using a fulfilment provider can ensure this happens 99.9% of the time.

With customers expecting faster delivery, you also want to check that your provider offers a fast turnaround on orders to give your customers the best experience possible. Many fulfilment providers offer same day dispatch on orders received before a certain time of day.

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”

– Kevin Stirtz

If for any reason a customer is not completely happy with either the product or service, then they will want the returns process to be simple and quick.

You should check how your potential fulfilment centre handles returns. Some offer a returns service where they will check the item to see if it is suitable for reselling. However, you should check the fees for this service to make sure it is the right route for you. Alternatively, you can often choose to have returns sent back to you.

To get the best out of your fulfilment centre check their accuracy rate, delivery times and how they handle returns to ensure your customers get the best experience possible.

Huboo provides you with a live dashboard so you and your Huboo team can manage your stock holding and orders, and see up-to-date information about shipments plus itemised information regarding charges. For more information on this visit our website: www.huboo.co.uk

Choose the best fulfilment service for you?

Ultimately, when choosing a fulfilment provider, you want a good relationship with communicative people who will guide and advise you in your business goals.

In addition, your provider will have system in place in the event that something goes wrong. Your partner should deal with any complaints in a timely manner and ensure they are not repeated. In addition, your provider should be happy to compensate you for any money lost if they make an error.

Always ask your fulfilment centre what systems are in place if something goes wrong. You should know who to contact and what you can expect them to do about it.

Using outsourced fulfilment can make a huge difference to your business allowing you to expand and grow at the best pace for you. However, to ensure this runs smoothly, you will want to find the best fulfilment provider for your business.

At Huboo, we can handle any size of business dealing with two orders a week to thousands. In addition, we are often cheaper than sending items by Royal Mail.

Our team can create the right plan for your business to ensure you get the best solution possible. In addition, with our 99.9% accuracy policy, you can relax knowing your customers will be happy.

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If there is one thing we can confidently predict, it is that consumer behaviour will continue to move in one clear direction and that is they will demand better service.

Whether it’s free shipping, more delivery options or simply a wider range of goods available to buy, customers want what they want, and those businesses that are able to meet those needs will reap the benefits through, greater brand loyalty and increased engagement through their digital channels.

With so much competition out there, customers are becoming increasingly demanding when it comes to how they want they goods delivered, and when.

However, there are factors that growing ecommerce businesses need to be aware of as they expand. As all entrepreneurs know, the path to growth is rarely smooth and predictable. Demand can peak and drop for any number of reasons, putting strain on the company’s ability to manage its fulfilment successfully.

Meeting expectations

Having a growing business is a great place for any entrepreneur to be. By driving better customer engagement, retailers are able to outgrow competition, adding not only volume but also loyalty and engagement.

But there are also downsides to rapid growth and if your business is a seasonal one, with clear peaks and troughs of demand, then there is always a danger of disappointing your customers as the ecommerce wheels begin to turn faster. A busy month can very quickly turn into a logistics nightmare, as orders pile up as the business struggles to cope. Lead times lengthen and customer satisfaction drops.

At the same time, if demand slows, ecommerce companies face the danger of overstocking and tying up vital resources and cash, without the necessary momentum to move product on.

Levelling off

So, clear in the knowledge that customer experience is king, how can you as an entrepreneur be sure that your business is responding in the right ways?

One way to address this concern is to use a fulfilment company as a partner to take on the tricky tasks of ensuring your customers receive a flawless, uninterrupted service even as orders and demand begins to soar.

Fulfilment companies offer a perfect way to warehouse goods to balance out periods of heavy demand, along with slower times when orders may not be as high. By using their expertise in warehousing and logistics, they are ideally placed to manage the flow of customer orders and can react to sales peaks quickly and make sure customers receive their orders on time.

For Huboo this extends from not just simply delivering on time, but bringing much more to the table: good connections with the ecommerce ecosystem, cutting edge tech platforms, transparent pricing and a genuine commitment to flex to customer needs.

Why use a fulfilment company?

At Huboo, we know that entrepreneurs understand how their business works better than anyone. They have built their businesses from ground up, so they know what works and what doesn’t. And they know what their customers want. We also know from experience that the best ones know where their skills lie and recognise the value of getting experts in to help.

The savvy ecommerce operators know that managing the intricacies of fulfilment can represent a real drain on vital management time that could be better spent identifying new markets and developing new products.

 

Managing inventory levels to ensure customers get what they need is what Huboo excels at. They know exactly what is important for a growing business: orders arrive on time, correctly packaged and exactly to the customer’s expectations. They know that the demands of buying online have shifted from hope and apprehension to the sure belief that they will receive what they bought, on time and in top condition.

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